Shipping Policy | Rulace.com
Thank you for choosing Rulace.com! Our Shipping Policy outlines the details of delivery services for products purchased through our website (rulace.com), including shipping eligibility, delivery timelines, costs, and related requirements. By placing an order with us, you acknowledge and agree to the terms of this Shipping Policy.
1. Shipping Eligibility & Coverage
Currently, we only offer shipping services within the United States (including all 50 states, Puerto Rico, and U.S. territories). We do not ship to international addresses outside of the U.S. at this time. Please ensure that your shipping address is within the U.S. when placing an order; orders with non-U.S. shipping addresses will be canceled automatically.
2. Shipping Costs
We are pleased to offer free standard shipping on all orders within the United States, with no minimum purchase requirement. This free shipping offer applies to all our products, including women's clothing, petites, dresses, pants, shirts, and sweaters. No additional shipping fees will be added to your order total at checkout for standard delivery.
If you require expedited shipping (e.g., 2-day or next-day delivery) for urgent orders, additional fees will apply. The exact cost of expedited shipping will be calculated and displayed at checkout based on your shipping address and the selected delivery speed.
3. Order Processing Time
Order processing typically takes 1-3 business days (Monday to Friday, excluding U.S. federal holidays) from the date your order is placed and payment is confirmed. During peak seasons (e.g., holidays, sales events), processing time may be extended to 3-5 business days due to high order volume. We will notify you via email if there is any significant delay in processing your order.
Please note that order processing time is separate from shipping/delivery time and does not include weekends or holidays.
4. Delivery Timelines
Once your order is processed and shipped, delivery timelines will vary based on your shipping address and the selected shipping method:
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Standard Shipping: 3-7 business days from the date of shipment. Most standard deliveries are handled by trusted carriers such as USPS, UPS, or FedEx.
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Expedited Shipping (2-Day): 2 business days from the date of shipment (available for most U.S. addresses; remote areas may take an additional 1-2 days).
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Next-Day Shipping: 1 business day from the date of shipment (available for select metropolitan areas; orders must be placed before 12:00 PM ET to qualify for next-day delivery).
Estimated delivery dates will be displayed at checkout and included in your order confirmation email. These dates are estimates only and not guaranteed, as delivery may be affected by unforeseen circumstances (e.g., weather delays, carrier disruptions).
5. Shipping Address Requirements
You are responsible for providing a complete, accurate, and valid shipping address (including street number, apartment/unit number, city, state, and ZIP code). We are not liable for delayed, lost, or misdelivered orders due to incorrect or incomplete shipping information. If an order is returned to us because of an invalid address, we will contact you via email to verify the correct address. A re-shipping fee may apply for orders that need to be re-dispatched, or you may choose to receive a refund (excluding any non-refundable fees, if applicable).
We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarding addresses. Please provide a physical residential or commercial address for delivery.
6. Order Tracking
Once your order is shipped, we will send a shipping confirmation email to the email address you provided during checkout. This email will include a unique tracking number and a link to track the status of your delivery via the carrier's website.
You can also track your order by logging into your Rulace.com account and navigating to the "Order History" section. Please allow 24-48 hours for the tracking information to update after receiving the shipping confirmation email.
7. Delayed or Lost Shipments
Rulace.com works closely with our shipping carriers to ensure timely delivery. However, we are not responsible for delays caused by factors beyond our control, including but not limited to: weather conditions, natural disasters, carrier strikes, customs delays (for U.S. territories), or incorrect address provided by the customer.
If your order shows as "shipped" but has not been delivered within the estimated timeline (e.g., more than 10 business days for standard shipping), please contact our customer service team at service@gfavora.com with your order number and tracking number. We will assist you in investigating the status of your shipment with the carrier. If a shipment is confirmed lost by the carrier, we will offer you a full refund or replacement at no additional cost.
8. Signature Requirements
For most orders, a signature is not required upon delivery. The carrier may leave the package at your front door, mailbox, or a secure location (e.g., porch, garage) at their discretion. For high-value orders (over $200), the carrier may require a signature to ensure safe delivery. If no one is available to sign, the carrier will leave a delivery notice with instructions on how to retrieve the package or reschedule delivery.
9. Modifications to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping services, carrier partnerships, or legal requirements. Any updates will be posted on this page with a revised effective date. Your continued use of our services after the updated Shipping Policy is posted constitutes your acceptance of the changes.
10. Contact Us
If you have any questions, concerns, or need assistance with shipping-related issues (e.g., tracking, delayed delivery, address changes), please contact our customer service team at:
Email: service@gfavora.com
Website: rulace.com
